Where mistakes have occurred we will accept most mail order parts for return, provided they are returned within 14 days of despatch. Special orders cannot be returned, refunded, exchanged, credited or cancelled under any circumstances.
All other parts may be returned according to the following guidelines. Parts ordered incorrectly will incur a 20% restocking charge and carriage charges cannot be refunded. If the error is ours, returned parts will be refunded in full but please be aware it is entirely your responsibility to ask for the correct parts for the correct model.
Parts that agree with the invoice are deemed to have been correctly supplied. All parts returned must arrive back with us not later than 2 weeks after the date of despatch and it is the senders responsibility to ensure that they are well enough packed to survive the rigours of the transport.
Where a refund is required we will refund the amount agreed through the same method that was used during the payment of the goods.